We are happy to accept your order back for a return or exchange within 30 days, as long as it has not been worn or opened. You may remove the tester piece as well as the card it is attached to, however, in order to ensure your item is eligible for return, the main package must remain sealed. If the seal is broken, we will not be able to accept the return.
Here are some helpful FAQ's pertaining to returns.
We will issue a refund for unopened items within thirty (30) days of the date that you receive your hair extensions.
After we have received, inspected and confirmed that the returned hair extensions were not opened, a full refund will be provided to the original method of payment. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Please allow at least 3 business days for your financial institution to reflect the refund on your account.
No, in order to process your request, it is necessary for you to have the Return Merchandise Authorization. You must first contact us prior to sending your return. This step is important as the return address may be different than the address your order was originally shipped from. Without contacting us prior, we cannot guarantee any refunds for merchandise.
For more info on how to initiate a return, check out our How to Return page.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
When it comes to human hair, hygiene is uber important, and we take the utmost care to ensure that the products you receive are in the best condition Because of this we do not allow returns of opened items.
If you have a question on something we didn't touch on, please reach out to us at firstname.lastname@example.org and we'll get back to you within 48 hours. Thanks!
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